If your tree was always private and no one was ever invited to view it, then any photos, files, or stories you uploaded if they are not owned or uploaded by anyone else will be deleted when your tree is deleted. Can I delete my family trees without deleting my account? Yes; you can delete trees from your account at any time or make your trees private without deleting your Ancestry account.
Your test results and the test results of anyone else whose DNA kit was activated on your account will be deleted. If you shared your test results with other users or provided anyone with access to your results in the role of viewer, collaborator, or manager, they will no longer be able to view or access your results or the results of other tests you activated. To determine whether you are eligible for a refund, please see our Renewal and Cancellation Terms.
Because refunds are returned to the original method of payment and we delete your method of payment from our system when deleting your account, we cannot refund a payment for an account that has been deleted. To request a refund, please give us a call before deleting your account.
If a refund is processed, wait to delete your account until you receive the refund. Anyone who shared their test results with you will not be affected by the deletion of your account. You will no longer have your Ancestry account to view their test results, so you will no longer have access to them.
What if I agreed to participate in scientific research? If you agreed to the Informed Consent to participate in research, your consent will be withdrawn for future research when your account is deleted.
Your data cannot be withdrawn from research already in progress or completed, nor from published results and findings. Yes, but you will need to purchase another kit. You need an Ancestry account to purchase or view DNA results, so if you delete your account, you will also need to create another account at that time.
If the account you delete has AncestryDNA results on it, then the saliva sample s and physical sample s associated with that account will be destroyed. Once your account is deleted, you will no longer be able to download your data the lab-generated information from a DNA sample that can be downloaded in a. To download your data before deleting your account, see our article about downloading DNA Data.
In fact, no one including your matches who had any level of access to your AncestryDNA results, such as someone you designated as a viewer or collaborator, will be able to see your results after you delete your account. Don't see what you're looking for? Skip to Main Content.
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Solve my issue. COM UT. Go there now In the Membership section, click Cancel membership. If there's no Cancel membership link on your Account settings page, the account you're signed in to does not have a membership. Canceling a Membership. URL Name. Choose a general reason.
Number of Views Contact us. Live chat: Chat with an Expert. A box will pop up with the available contact options for your region. If you want to connect via email, click Contact Support , fill out the form on the next page, and click Submit. If you want to phone customer service instead, just call the number that appears.
If you want to contact customer service by phone, make sure to check their availability for your region. There is also a master list of regional contact numbers and forms which can be found here.
Here are a few prominent ones. There are even more to be found in our article on the best free sites like Ancestry. You might want to start with some in our list of the best family history research sites and apps.
Good luck — we hope you get to learn something about your family that you never knew! What is covered in this article What to keep in mind before you delete your Ancestry. If you get rid of a paid Ancestry membership, you will not be able to: View records from paid databases either on their own or through your family trees View records for existing hints on your family trees, or attaching new hints to your family trees Use certain features of Ancestry DNA Send private messages to other users except responses or messages to DNA matches Before closing your account, you should: Download copies of your family trees or move them to another account , or at least download individual records that you want to keep.
Note that only the trees themselves can be transferred; all photos, files, and stories on them will be lost.
Download a copy of your raw DNA data from your account.
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