My experience has been similar to all these posts I am reading. I will never shop at your store again. My time is just as valuable as yours. I called the customer support number over the weekend receiving a message that phone support is limited to business hours. I called again on Monday afternoon receiving yet another message that due to COVID support is working from home and response time may be longer than normal at which time the phone call ended.
Thanks for wasting my time. PS — there were no Smart Labels in the packaging. Please update your text above to reflect what must occur for returns. No smart label was included. No one returns my email and if you try and call and press 2 it hangs up on you. I get Covid but Eddie Bauer has really dropped the ball. I, like many others have been trying to find instructions and directions to make an exchange. My order is Item M Camo 10M. I would really appreciate an address label and directions for making this exchange.
Thank you, Iris Geik. The item came without the usual return label. I call on the phone and yesterday was told because the system was down I would have to call back in a few hours. Please have someone send a return label. Please help, Thanks. I want to exchange a hoodie I ordered online for extra small.
Thank you. I mailed a jacket back asking for an exchange back in February, and no response. I tried emailing, and recently calling. I have been trying for weeks to get a return for a vest. Your service is absolutely non-existent! I will have a hard time ever ordering anything ever again from Eddie Bauer unless this issue is soon solved. I agree with Penny. I have been a customer for over 40 yrs. Until recently you have been great. But lately, not so much. No Smart Label in package.
Not even a receipt so I can return an item. Even the styles and quality have changed. Just wish you would go back to the way you use to be. I Need to return a number of items; there were no return labels on packing slip, as stated in online Return instructions. I get a canned response right away that directed me to a page where I had to provide my credit card info, address, etc. And I also had to pay one dollar in order to get a response!! Is this legal? It sours the Eddie Bauer reputation I grew up with.
This site is unhelpful. One did not come with my package. I see similar responses. Very disappointing for a retailer I generally like. Does anyone read the responses from customers? You would think someone would care what kind of service customers like me are receiving when it comes to Eddie Bauer.
I did not get a return label in my purchase either. Your phone hours are very limited due to Covid but your website does not mention that. Small women do not have long arms! It would have been a nice purchase had the shirt been true to size. Sorry Eddie, try harder next time!
Item No was too baggy size Please help!!! THis is info is useless. A return label was not included with my order and the receipt told me this website would give me a return label, but there is no where to request a return label.
Totally not acceptable. I will never order from this company again….. Since when does the covid mean no one can answer the phones to send a return label? I am a nurse and am fully aware of the horror of this pandemic.
Shame for using this tragedy to prevent customers from the service we all deserve. Utter waste of time trying to reach these people for a return. No smart label included hopeless trying to reach anyone. Unacceptable customer service. I did not receive a Smart Label with my order. This is not the first time this has been omitted. Instructions on line are no help and the 1 number merely said representatives are working from home to take orders and then ended the call. I realize these are challenging times, but other retailers have figured out how to continue to assist customers.
Where are these people who work for this company and do not listen to the customer who keeps them employed.
Return our calls, and do the work. I will not ever again buy from Eddy Bauer. My gosh. I may think twice about ordering from EB again in the near future. Yes, times are hard. This is much more trouble than it is worth. This is ridiculous service like everyone is saying!
I have been attempting to contact you via phone and have gotten no response. Very disappointing!! I have attempted to phone and did not connect with anyone. How do i return this without going to a store.
Never got a smart label with my order like everyone is complaining about. Are you going out of business? I would like a return label. No smart label was included in my package. Please respond asap. I loved the feel and the color of the item I ordered, but not the fit. No Smart Label included in the bag that held the item, and after reading all the comments about Customer Service and trying to get refunds, I will pay to mail the item return receipt requested and have a tracking number that I will use to see that the package arrives.
I have shopped at Eddie Bauer for years, and hate to see the customer service decline. Hopefully after the pandemic is over if it ever is , things will get better.
I spent an hour trying to print a return label. Your web site is terrible. I wont reorder from you. You should have sent me one!!! You should have an on line link to get a RA and shipping label emailed. Cannot find, so returning via priority post to address listed with the packing slip for return. I hope this works. My order was and I did not get a smart label for returns. I see above me, the woman that complained about the same thing, I am returning to the Groveport OH address, and I would appreciate my items being returned and credited back to my card.
I am not happy about having to jump through hoops to return items. I am having problems getting a return for exchange information. I used to get the label included in my purchase…Someone please help! I have always liked Eddie Bauer stores, but now the company seems to be in meltdown. I recently ordered a mens jacket. I havent ordered from EB for quite sometime. The return policy is ridiculous. I have called to get a return label after being on hold for a long time.
I still do not have a label. Way to much time to send something back and Im charged to send it back. Not worth my time. Eddie Bauer sure has changed as far as customer service. Customer service is hopeless! I eventually terminated the call as the service agent had no idea what she was doing! This experience was so frustrating and disappointing; all I wanted was a return address label. I will definitely think twice before I order from EB again!
Trying to get a label to return an item — they cannot figure out their own system. Still no label! Still no help! I think we should all just not shop here. I agree with Lori Shumaker.
Either I drive an hour and a half one way to our store in northern Minnesota or try to deal with customer service. It was very difficult to hear the customer service rep because of language differences and a great deal of background noise.
Disappointed that there was so little communication from EB regarding this back order. The CD rep was good when we were finally able to somewhat communicate. No enclosed label, on packing slip. Called 24 hour customer service line as listed on web page. Not accurate information as not a 24 hour services. Not what I expected from company. It would be helpful if the company could update webpage to reflect current information.
I had to send 4 emails and call Customer Service to have a return label sent to me. I have been waiting over 5 weeks for the refund. I will not buy again from Eddie Bauer on line. Not impresses at all. I need to mail in a return and your information says there is a Smart label attached to the packing slip that came with the package.
There is no Smart label with my packing slip. I need 3 Smart Labels please. The shirts I ordered are way to big. I would like to return them and see what else I can purchase. We did not make any purchase of that amount.. The number gives gibberish and hangs up, the 24 hour service number is 9 to 5 Eastern. Otherwise love EB. Received wrong order.
A birthday gift from my daughter and not one item matched the description of the items or the size. Now I am responsible for returning the items. The shirts ordered were not the quality of my prior purchase of these identical shirts. On top of this there was no return label which resulted in my spending 20 minutes online to try to access one to no avail. I had to then call the help line which is outsourced.
Very difficult to understand the person helping me. Last time I will order from Eddie Bauer. I ordered the same pair of pants in 2 different sizes. I received 2 different pairs of pants in 2 different sizes instead. There is no return label to return these items and during the Covid pandemic I am reluctant to go to the mall. Not great customer service. I just ordered 2 feminine flannel shirts. The coat I ordered was far too bulky and had no room to move.
I am petite and a PM always works for me. It was difficult to get a return label and then I had to pay for the privilege of trying something on that did was too snug. The return authorization form did not include shipping address so another search ensued. I now know why I have always purchased from LL Bean. Picture showed black socks gold trim they sent me red socks black trim. Return process very cumbersome. No return shipping label in my package. Very cumbersome return process.
Will not order online again. Pickticket I along with the other people did not receive the return label That stinks and is oferring us all a problem. After many years I am through shopping Eddie Bauer. Your new returns program is cumbersome, awkward, and not at all customer friendly. I would like to exchange two items.
I did not get a Smart Label in my packaging. I think I may have to go to the Post Office to return and exchange items after reading the above comments. I am trying to quarantine this week so I can visit with brother in 10 days, so will probably wait until after Christmas.
Maybe will return to the store after Christmas. I spent a few hundred dollars on gifts but 2 of the 6 items did not fit my son so i needed to return or exchange… there is not a store within 2 hours of us outside Atlanta.
I called 4 times and each time they promised to send a return label in hours so after waiting more days between each call, they never emailed them to me. Previous comments so true — I need to return the coat I just received and did not receive a return label. The web address given on a slip of paper in the package does not connect to a place to order a return label. What has happened to Eddie Bauer???
This used to be such a reliable company to do business with. They have lost a long-term loyal customer. Very poor public relations and business. I did not receive a return label with package. The phone number hangs up when I call. I need to return this item for a refund. Ditto all the bad comments above about no return label. This is a needlessly cumbersome process that makes me reconsider ordering from you in the future.
There is no point in repeating what my complaints are. They appear in many of the complaints i read. With COVID we are unable to shop in your stores, and with the Christmas shopping i would have thought you would make online shopping easy.
NOT SO. Ba Humbug. I need a return label. None was provided. Return method is cumbersome. Customer comments are all horror stories. I also did not get a return label, one package came ripped and wet inside. I have spent more than three hours trying to get some satisfaction via customer service number with no satisfaction. Does Eddie Bauer even read these comments? This was the most difficult company I have dealt with trying to execute a return on one item.
There was no return label in the package. No one was available at the 24 hr phone line. I was not able to get a return label on the website as promised. I will be out of pocket for the return mail fees.
Will not deal with this company in the future due to difficulties and expenses with a simple return. Take a lesson from Amazon. Very upset return slips are not included with pag. Makes it very difficult for those who do not a printer. This really affects seniors and they are a good part of your customer base. It took almost a month to receive my merchandise that I ordered on line. It did not fit so I am in process of returning it. There is no return label or clear instructions.
I will pay for return shipping and hope that my refund does not take as long to receive as did my merchandise. I like their products but will never order from them again. I have been trying to return an item with great difficulty. I did not get a Smart Post return label in my package and no address for returns.
I called customer service and was not able to talk to anyone. All I wanted was a return address. I finally found one after visiting many sites on line. Not a good experience. The online ordering system also would not accept my Eddie Bauer credit card so I used a Visa. Bauer since they opened their first store in Seattle. Shop somewhere else. For the life of me, I cannot figure out how to return a couple orders to Eddie Bauer!!
It makes me never want to buy anything from them again. Can someone look at the account and take some action. I have been a Eddie Bauer customer for the past 30 — 35 years, this is totally unacceptable. Free return policies rating: 5. View details. We researched this on Apr 11, Shopping tip: Eddie Bauer also offers coupons and promo codes. You can use Eddie Bauer coupons to unlock discounts at their website.
View 6 active coupons. Customers are invited to return their items purchased online or over the phone to their local full price store, or by mail by creating a pre-addressed return label. Here's their scorecard:. Do you have experience with this? Actually, I work for Eddie Bauer. Get verified for Eddie Bauer and control your brand's voice and content on Knoji.
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As of -, Eddie Bauer does offer free shipping policies. View the discussion thread for more details. As of April 11, , Eddie Bauer does offer free return policies. As of April 11, , Eddie Bauer does offer international shipping policies. Based on our last check on April 11, , Eddie Bauer was not offering in-store pickup. Check the full discussion for updated information.
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